Support that doesn't run your life.
Chat means reply now. Your inbox means the same question fifty times, and no idea who to answer first. SuppyHQ ends all of it, so support runs on your schedule, not theirs.
Stop repeating yourself.
Your guides live in the widget, searchable. Customers find the answer themselves and never send the email. What's left becomes email, never a chat demanding you right now.
I read every email myself. Usually reply within a day.
sarah@acme.com
Founder voice. First-person greeting. Contact-first because the relationship is the offer.
How can we help?
Brand voice. A label, not a name. Guides up front because the company is the offer.
One script tag.
Paste once on your authenticated app pages. Required: tenant, user-email, user-name. The rest are optional — sensible defaults applied if you omit them.
<script src="https://app.suppyhq.com/w.js"
data-suppyhq-tenant="acme"
data-suppyhq-user-email="{{ current_user.email }}"
data-suppyhq-user-name="{{ current_user.name }}"
data-suppyhq-position="right"
data-suppyhq-avatar-mode="face"
data-suppyhq-label="How can I help"
data-suppyhq-headline="I read every email myself. Usually reply within a day."
data-suppyhq-success-title="Got it."
data-suppyhq-success-message="I'll reply by email as soon as I can."
defer></script>And the ones that get through, answer in one click.
When a new email looks like one you've handled before, SuppyHQ surfaces your past replies. Click one to drop it in, edit if you want, send. It matches on meaning, not keywords, and only ever pulls answers you wrote yourself.
Jordan Lee
New email · 2 minutes ago
How do I export my data?
Settings → Export. It builds a zip and emails you the download link, usually within a minute.
Never reply to a stranger.
Every charge and plan change inside the thread. Who they are, and every past conversation, on the side.
- Subscribed to Fusionaly StarterJan 12$9/mo
- SCSarah: Does Fusionaly have an annual plan?Mar 1
- CYou: Yes, $190 for the year — two months free.Mar 1
- Upgraded to Fusionaly ProMar 4$19/mo
- SCSarah: Can I switch to annual now?4d ago
- Plan
- Fusionaly Pro
- Lifetime
- $66
- Since
- Jan 12, 2026
- Threads
- 3
- Billing question Mar
- Login bug on the dashboard May
- Refund request Jun
Read-only provider keys.
Your API key is read-only. We can't charge, refund, or create subscriptions. Stored encrypted, sent over TLS.
Charges and refunds, instantly
When Polar or Stripe processes a payment, it's in your inbox in under a second. No polling, no manual refresh.
Pull your customers, or start fresh.
Day one: import every existing customer. Or skip it and only see new activity.
Need a different provider? Write me → · Where it lives, who can touch it: the stack →
The loudest customer never wins.
Sort by who matters, not by who emailed last.
Gmail shows the newest. SuppyHQ shows the customer who paid $174 and has waited five days. VIPs first, then longest wait. Newer never buries older.
Show every payment in the thread.
Sarah bought Fusionaly in January. She's spent $174. Subscription active. Three prior threads, none closed in four days. You see all of it before her first sentence.
One card per customer. Not one thread per subject.
Sarah emailed about billing in March, shipping in May, a refund in June. Three threads in gmail. One customer card here. Open it, read everything she's ever written, in order.
Replace 50 notifications with one daily digest.
One email at 9am in your timezone: who's waiting, who's been ignored longest, who paid recently. A VIP writing in is the only thing that pings you in between. The rest of the day, the inbox waits for you.
Always know what's yours to do.
Done, waiting on the customer, a draft you started: in a normal inbox they all look the same, so you re-read threads that don't need you. SuppyHQ keeps them in separate buckets. Open it, answer what needs a reply, and ignore the rest until it's yours.
The difference, line by line.
Chat puts a clock on every message. They expect you the second they hit send.
It's email. No one expects a reply the second they hit send, so you answer when you sit down to it.
Dozens of emails, none ranked. Urgent and trivial look identical.
Sorted by who's waited longest and who's paid most. The one that matters is already on top.
You're replying to a stranger. Long-time customer? Big spender? Free trial? No idea.
Every charge, plan, and past thread is right there, before the first word.
You type the same answer over and over.
Guides handle the repeats. When one slips through, your past reply is one click away.
AI chatbots that only know your help docs. Honestly, have you ever had a good one?
Yours reads the whole account first: every payment, plan, and past thread. It drafts like it knows the customer, because it does.
The pressure follows you home. Reply at noon, over lunch, before bed.
One digest a day at 9am, your timezone, plus a heads-up the moment a VIP writes. Otherwise the inbox waits for you, not the other way around.
You open support and don't know where to start.
You start at the top. It's already ordered by who's waited and who's paid. No triage.
Done, still open, waiting on them, a half-finished draft: it's all one pile.
Separate buckets: needs a reply, waiting on the customer, snoozed, drafts, done. You always know what's yours to act on.
You can't make a fair call without the customer's history.
The whole relationship is one card: every payment, every thread, in order.
One person becomes three scattered threads: billing, a bug, a refund.
One customer, one card. Everything they've ever sent, in one place.
Carlos Castellanos @karloscodes
I run support for four products, including Fusionaly, LogNorth, and Pomotto. Doing it from Gmail and chat burned me out, so I built SuppyHQ to see the customer and reply in one place. I use it daily and dogfood every improvement.
One person runs this. I have technical access to your data. I don't read it unless you email me for help.
Questions? karloscodes@suppyhq.com
One price. Locked for life.
Read this far and it's not for you? No hard feelings, and thanks for your time. If it is, $19 a month is the easy part.
Free until you've talked to more than 10 people. $19/month after.
Your price is locked the day you sign up. It never goes up on you.
-
Every feature, built in
No add-ons, no upgrade tier. The whole product, one price.
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5,000 emails a month
More if you ask.
-
Cancel anytime
No questions, no retention pitch. Export everything and take it with you.
No card to start.
FAQ
Questions.
Who is this for?
You sell software, courses, or digital products. You have 1 to 5,000 customers. You handle support yourself. You're tired of checking your inbox and cross-referencing your payment dashboard.
How do customers contact me?
Two ways. You get a unique address (you@suppyhq.com); put it on your site and customers email it directly. Or use the widget: one line of HTML that drops a button on your site. When a customer clicks, they type a message and the thread continues over email. Either way, every conversation lands in your SuppyHQ inbox with the customer's full history next to it.
Can I use my existing email?
Yes. Forward your support@ address to your SuppyHQ address and every incoming message shows up in SuppyHQ with full customer context. You can keep replying from your old inbox if you want. BCC your SuppyHQ address on the reply and it files the outgoing message in the thread too.
Can I send from support@mycompany.com?
Not today. Customers email yourname@suppyhq.com and replies go from there. If you'd use it, tell me. That's how features get built.
I sell multiple products. Does SuppyHQ handle that?
Yes. Connect your one Stripe or Polar account and SuppyHQ picks up every product, every customer, every purchase. A customer who buys two of your products shows up as one person with two purchases.
Does SuppyHQ send marketing emails?
No cold email. No lead lists. No strangers. Every message, including follow-ups and letters, goes to someone who already bought from you.
Is there an email limit?
5,000 outbound emails a month. That's plenty for a real business talking to real customers. If you're close to the cap for legitimate reasons, email me and I'll bump it. If you want to blast cold lists, we're not the tool.
How much does it cost?
$19/mo flat. Free until you've talked to more than 10 people. No card, no time limit. Past 10, you move to $19/mo, locked at your signup price for life.
What happens when I've talked to more than 10 people?
You get 7 days to add a card. After that, outbound replies pause until you pay. Inbound mail keeps flowing. Nothing is lost. $19/mo, locked at your signup price.
Does connecting Stripe or Polar count against my free 10?
No. Importing customers is free. The count is people who've actually written in, so you only start paying once your 11th person starts a conversation. Connect an account with thousands of customers and you're still on the free tier until they reach out.
Where is my data stored?
On a Hetzner server in Germany. Conversations, customer data, and file attachments, all in one place, on one server I own. TLS in transit. One person has access: me. We don't sell your data.
Can I export my data?
Yes, anytime. Request an export from settings and you get a zip with every conversation, every customer record, every attachment. No waiting, no tier requirements. It's your data.
What if you disappear?
Solo dev, single VPS, daily encrypted backups. Every conversation, customer, and message exports as a ZIP from settings. Your data doesn't depend on me staying online.
What if I delete my account?
Delete from settings. Your conversations, customer data, payment history, and files are wiped within 15 days. Your SuppyHQ address is retired forever. No one can take it or impersonate you.
Support that doesn't run your life.
Built and run by one founder. Dogfooded on our own support.