Email, sorted.

Same calm pace. Better answer at the top.

Email got close. Newest message wins, not the customer who needs you first. Chat gave up on order entirely. SuppyHQ keeps email's pace and fixes the order.

Monday morning. Fourteen new emails. Without order, you open whichever subject looks urgent. With order, the one from your two-year customer rises to the top, even if her subject is "quick question," even if she wrote at the most polite hour. The inbox decides who goes first before you open it.

Side by side

Answer on your own time. Answer the right person first. No tradeoff. Email gave you the first; SuppyHQ adds the second.