Customer support

Most tools try to get you out of the conversation.

That's backwards. The refund, the apology, the exception: that's the relationship. You should be there. The same question for the fortieth time is typing. You shouldn't have to.

Someone paid you. Then something went wrong, or they got stuck, or they need a yes. They write in. What they want is a person who gets it.

The refund you decide to give. The apology when you shipped a bug. The "yes, I'll make an exception." Those aren't chores. That's the relationship.

You can't do that if you don't know who they are, what they bought, or what they wrote last time.

The inbox is for that

Plan, charges, and past threads sit above the conversation. You see the person before you type. You reply as yourself. They talk to you.

You, with the context to stay present. Not a bot in front of you.

Stop typing the same answers

"Do you ship to Canada?" for the 40th time. You know the answer cold. You still type it out.

If you've already answered it, Suggested replies puts that answer in the composer. Send or skip. Your words.

If the old answer doesn't fit this question, Suggested replies stays quiet. No suggestion beats a wrong one.

A 40-message thread. The summary sits above the composer so you can skim. Then you still hit send.

Most tools put a bot on the simple questions. Click 1 of 4. Start over. SuppyHQ doesn't. You stay in the conversation.

Six rules

1. 01

   The inbox works with zero AI.

2. 02

   It proposes. You approve.

3. 03

   AI points you at people, never away.

4. 04

   Every AI-touched reply is labelled.

5. 05

   Angry, novel, high-stakes, and anything it's unsure of stay with you.

6. 06

   The customer can always reach a person.

Those rules are the default. You can go rogue. Connect Claude, Codex, or Cursor, grant it reply, and it can run the inbox. That's your call.

Even then, the reply is labelled. Sent by Claude on behalf of you. The customer can tell.

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