Polar

Polar customers on top of your support inbox.

Purchases and subscriptions next to every email. SuppyHQ only reads.

Selling on Polar means subscriptions, one-time purchases and digital products in one place. Your support inbox sees none of it. A buyer who can't download what they paid for looks the same as a stranger with a pitch.

SuppyHQ reads from Polar and puts the buyer's history next to the email, so the paying customer stands out first.

What lands in your support@, sorted

Example emails. Where SuppyHQ puts each one, and why.

How SuppyHQ sorts it

Junk. Cold pitches, SEO offers and "partnership" emails from strangers go to Junk before you see them. Only a stranger's first email is held back, and only when SuppyHQ is sure. When in doubt, the email stays in your inbox.

On top. A refund, an upset customer, or someone leaving or locked out goes on top, under Can't wait, and emails you right away. A customer whose payment is failing goes on top too when they write. Connect Stripe or Polar and the customer's plan sits next to the email.

Lead. A real question from someone Stripe or Polar doesn't know yet gets a Lead badge. Junk is never a lead.

Everything else waits its turn, oldest first. SuppyHQ never replies for you.

A token with Read access

Create a Polar token and give it Read access. SuppyHQ uses it to read purchases, subscriptions and payments. It never charges or refunds.

Stripe and Polar keys are encrypted where they are stored. The security page lists what SuppyHQ can and cannot do with them.

What shows next to the email

Lifetime value, subscription state, the payment timeline and past conversations. A link opens the customer in Polar. When a customer whose payment is failing writes in, their email goes on top.

Everyone Polar doesn't know gets a Lead badge. In Open you can show only customers or only leads.

Questions

Can SuppyHQ charge or refund my customers?

No. SuppyHQ only reads from Polar: purchases, subscriptions and payments, shown next to each email. It never charges or refunds.

Which payment providers work?

Stripe and Polar. Stripe uses a restricted key (rk_) with Read access. Polar uses a token with Read access. Need a different provider? Email [email protected].