Can SuppyHQ resend the download link?

No. SuppyHQ only reads from Stripe or Polar. It shows what the person bought so you can resend it from your store. It never charges, refunds or changes an order.

How much does it cost?

Solo is $29/mo, free for your first 10 people. Spam doesn't count. No card to start. Your price is locked the day you sign up.

Templates, ebooks, packs

A support inbox for digital product sellers.

The buyer whose download link expired goes first.

Sell a template, an ebook or an icon pack and most support email is about access. The download link expired. The file won't open. They bought the wrong version. Each of those came from someone who paid you.

The rest is people asking before they buy, and strangers offering to promote your shop.

What lands in your support@, sorted

Example emails. Where SuppyHQ puts each one, and why.

On top · Can't wait

My download link doesn't work

A buyer who can't use what they paid for.
Bought the wrong one, can I get a refund?

A refund request from a buyer.

Lead

Does the template work in the free plan?

A pre-sale question from someone who hasn't bought yet.

Everything else

Will there be a dark version?

Waits its turn, oldest first.
Can I use this for a client project?

A licensing question you've answered before. The answer is ready.

Junk

Feature your product in our newsletter

A paid-promotion pitch from a stranger.
I can redesign your store

A freelancer's cold email.

How SuppyHQ sorts it

Junk. Cold pitches, SEO offers and "partnership" emails from strangers go to Junk before you see them. Only a stranger's first email is held back, and only when SuppyHQ is sure. When in doubt, the email stays in your inbox.

On top. A refund, an upset customer, or someone leaving or locked out goes on top, under Can't wait, and emails you right away. A customer whose payment is failing goes on top too when they write. Connect Stripe or Polar and the customer's plan sits next to the email.

Lead. A real question from someone Stripe or Polar doesn't know yet gets a Lead badge. Junk is never a lead.

Everything else waits its turn, oldest first. SuppyHQ never replies for you.

What they bought, next to what they wrote

Connect Stripe or Polar and every email shows the buyer's purchases and past conversations. "Which file did you buy?" stops being your first reply.

Someone with no purchase gets a Lead badge, so a question before the sale is easy to spot and easy to answer first.

Answer the licensing question once

"Can I use it for a client?" comes in many wordings. SuppyHQ matches by meaning, not keywords, and puts the answer you gave last time in the composer. You read it and send.

Questions

Can SuppyHQ resend the download link?: No. SuppyHQ only reads from Stripe or Polar. It shows what the person bought so you can resend it from your store. It never charges, refunds or changes an order.
How much does it cost?: Solo is $29/mo, free for your first 10 people. Spam doesn't count. No card to start. Your price is locked the day you sign up.

Pitches out. Paying customers on top.

Solo is $29/mo, free for your first 10 people. No card to start.

Start free