Everything in the box.
One inbox, one price. No upgrade tier, no add-ons. Here's the whole thing.
The inbox
Sorts itself
VIPs first, then whoever's waited longest. Nobody gets buried by a newer email.
Five views
Open, Waiting, Snoozed, Drafts, Closed. One click each.
Search everything
Subject, customer name, email, and message body.
Snooze
Hide a thread until later today, tomorrow, or next week.
Merge threads
Combine duplicate conversations from the same person into one.
Mark unread
Drop a thread back to unread to come back to it.
Private notes
Leave notes on any conversation. The customer never sees them.
Auto-close
Threads you've answered close themselves after a week of silence.
Replying
30-second undo
Every reply waits before it sends. Cancel, edit, resend if you spot a problem.
Send & Close
Answer and close the thread in one action.
Drafts autosave
Your reply is saved as you type.
Reuse a past reply
SuppyHQ finds similar questions you've answered and offers your old reply.
Templates
Save the replies you write often. Variables like {{customer_first_name}} fill themselves in.
Attachments
Attach files. Inbound attachments carry into your reply.
Quote inline
Drop any past message into your reply as a quote.
Failed sends retry
A reply that's rejected at send time shows up as Failed. Resend it in one click, or cancel and edit.
Customer context
Stripe and Polar, synced
Purchases, subscriptions, and refunds pulled in automatically.
Lifetime value
Total spend next to every name, before you reply.
Subscription state
Active, cancelled, or one-time. At a glance.
Payment timeline
What they paid and when, right in the thread.
Jump to the dashboard
One click to this customer in your Stripe or Polar account.
AI agents
Drive it from your AI
Run the inbox from Claude, Cursor, Codex, or OpenCode.
Three modes
Full-auto, draft for your approval, or read-only. You set how far it goes.
Honest attribution
Every AI reply tells the customer: "Sent by [your agent] on behalf of you."
Name your agent
The name you give it is the name the customer sees.
Ask about a customer
What they bought, their plan, past threads. Before you type a word.
AI thread summary
Two sentences: what happened, and what still needs an answer.
Open-source CLI
MIT licensed. Browser login, no keys in your shell history.
Broadcast and follow-ups
Letters
One email to a segment, filtered by product or purchase date.
Recipient preview
See the count and who's excluded before you send.
60-second cancel
Every broadcast holds before it goes out.
Bounce-rate protection
If your recent bounce rate climbs too high, new broadcasts are blocked until it recovers, so you don't burn your sending reputation.
Follow-up sequences
Multi-step emails after a purchase, on the delays you set.
Target or backfill
Aim a sequence at one product, or send it to past customers too.
Pause anytime
Stop new enrollments and hold pending emails with one switch.
Away and autoresponder
Set a return date
New email gets one auto-reply until you're back, then silence.
Your words
Write what it says, including the date you'll return.
Widget and channels
A widget that becomes email
Embed a contact form on your site. No chat, no green dot.
Make it yours
Set the headline and tooltip. Lock it to your own domains.
Or just email
Hand out your @suppyhq.com address and skip the widget.
Deliverability and safety
Bounces and complaints tracked
Bad addresses drop out of your broadcasts automatically.
One-click unsubscribe
On every broadcast, the way email is supposed to work.
Spam quarantine
Flagged mail stays out of your inbox until you look.
Block a customer
Their mail stops arriving, quietly.
Phishing warnings
Suspicious links and spoofed senders get flagged on inbound mail.
Notifications
Daily digest
At 9am your time: what's open, waiting, and snoozed.
VIP alert
An email the moment a VIP writes in.
Reopened alert
Know when a closed thread comes back.
Account and data
One price
Free until you've talked to more than 10 people. $19/mo after, locked for life.
5,000 emails a month
More if you ask.
Your own address
you@suppyhq.com, yours forever.
Your name and face
Custom sender name and photo on every reply.
Custom Reply-To
Route customer replies to any address you choose. Mail still sends from your @suppyhq.com inbox.
Your data is yours
Export everything anytime. Cancel and delete whenever.
All of it. $19 a month.
Free until you've talked to more than 10 people. No card to start.