The inbox
Sorts itself
What can't wait first, then VIPs, then whoever's waited longest. Nobody gets buried by a newer email.
Can't wait, on top
Refunds, upset customers, people leaving or locked out, and failing payments get their own group above everything else.
Five views
Open, Waiting, Snoozed, Drafts, Closed. One click each.
Search everything
Subject, customer name, email, and message body.
Snooze
Hide a thread until later today, tomorrow, or next week.
Merge threads
Combine duplicate conversations from the same person into one.
Mark unread
Drop a thread back to unread to come back to it.
Private notes
Leave notes on any conversation. The customer never sees them.
Auto-close
Threads you've answered close themselves after a week of silence.
Replying
30-second undo
Every reply waits before it sends. Cancel, edit, resend if you spot a problem.
Send & Close
Answer and close the thread in one action.
Drafts autosave
Your reply is saved as you type.
Suggested replies
Your old answer, ready in the composer. Matched by meaning, not keywords. Send or skip. You only see one when it fits.
Others wrote about this
When three people write about the same thing in a week, the sidebar lists the others, and the answer you gave them waits above your reply. On Fridays, the week's list arrives by email.
Templates
Save the replies you write often. Variables like {{customer_first_name}} fill themselves in.
Attachments
Attach files. Inbound attachments carry into your reply.
Quote inline
Drop any past message into your reply as a quote.
Failed sends retry
A reply that's rejected at send time shows up as Failed. Resend it in one click, or cancel and edit.
Customer context
Stripe and Polar, synced
Purchases, subscriptions, and refunds pulled in automatically.
Lifetime value
Total spend next to every name, before you reply.
Subscription state
Active, cancelled, or one-time. At a glance.
Payment timeline
What they paid and when, right in the thread.
Jump to the dashboard
One click to this customer in your Stripe or Polar account.
Past conversations
One click to every other thread with this person.
AI agents
Drive it from your AI
Run the inbox from Claude, Cursor, Codex, or OpenCode.
Three modes
Full-auto, draft for your approval, or read-only. You set how far it goes.
Honest attribution
Every AI reply tells the customer: "Sent by [your agent] on behalf of you."
Name your agent
The name you give it is the name the customer sees.
Ask about a customer
What they bought, their plan, past threads. Before you type a word.
AI thread summary
Bullets above the composer so you skim, not scroll. The thread is still there if you need it.
Open-source CLI
MIT licensed. Browser login, no keys in your shell history.
Away and autoresponder
Set a return date
New email gets one auto-reply until you're back, then silence.
Your words
Write what it says, including the date you'll return.
Widget and channels
A widget that becomes email
Add it to your app for logged-in customers. No chat, no green dot.
Make it yours
Set the headline and tooltip. Lock it to your own domains.
Or just email
Hand out your @suppyhq.com address and skip the widget.
Your own domain
Reply from [email protected] instead of ours. Two DNS records, one forwarding rule, and customers see your address.
Tested before it switches
SuppyHQ won't send from your address until a real email proves replies come back.
Deliverability and safety
Bounces and complaints tracked
A bad address gets flagged on the customer, so you know a reply won't land.
Cold pitches, held back
The SEO agency and the outreach tool wait in their own folder with a count. Your customers go to the inbox.
Block a customer
Their mail stops arriving, quietly.
Phishing warnings
Suspicious links and spoofed senders get flagged on inbound mail.
Notifications
Daily digest
At 9am your time: what's open, what can't wait, and what's snoozed.
Urgent alert
An email the moment a refund, an upset customer, someone leaving or locked out, or a VIP writes in. Everything else waits for the digest.
Reopened alert
Know when a closed thread comes back.
Account and data
One price
Free for your first 10 people. $29/mo after, locked for life.
5,000 emails a month
More if you ask.
An address from us
[email protected], yours forever. Works on day one, before any DNS.
Your name and face
Custom sender name and photo on every reply.
Your data is yours
Export everything anytime. Cancel and delete whenever.
FAQ
More questions.
What's a good support inbox for a solo SaaS founder?
One that sorts the inbox for you and shows who paid. SuppyHQ is built for founders and small teams who answer their own support: email only, from $29/month with every feature, and free for your first 10 people. Forward your support@ address and keep Gmail if you like.
Is there a simpler alternative to a full help desk for a small team?
Yes. If you don't need live chat or big-team workflows like SLAs, an email-first inbox is enough. SuppyHQ is email only: pitches filtered out, Stripe or Polar context next to every email, suggested replies from your past answers, and two flat prices: $29 for one person, $49 for a team during the Teams beta. It isn't built for large support teams.
How does SuppyHQ decide what can't wait?
It reads each new email and looks for four things: a refund, an upset customer, someone leaving, or someone who can't use what they paid for. Those go to the top of Open, under Can't wait, and email you right away. A failing payment in Stripe or Polar goes to the top too, without the email. Everything else waits for one digest at 9am. When it isn't sure, the email keeps its normal place in line and waits for the digest. It never replies for you.
How do customers contact me?
Email: [email protected] on your site, or your own [email protected] once you set it up. Or a widget inside your app, one script tag. All of it lands in your inbox.
Can I send from [email protected]?
Yes. Add two DNS records and replies go out from your address, with no 'via suppyhq.com' under your name. Forward [email protected] to your SuppyHQ address so replies come back. SuppyHQ won't switch you over until a test email proves that forwarding works.
I sell multiple products. Does SuppyHQ handle that?
Yes. Connect your one Stripe or Polar account and SuppyHQ picks up every product, every customer, every purchase. A customer who buys two of your products shows up as one person with two purchases.
Does SuppyHQ send marketing emails?
No. SuppyHQ is for support: you reply to people who wrote to you. No cold email, no lead lists, no newsletters.
Is there an email limit?
5,000 outbound emails a month. If you're close, email me and I'll bump it. For cold lists, SuppyHQ isn't the tool.
How much does it cost?
Solo is $29/mo. Teams is $49/mo during the beta, and teams who join now keep $49; after the beta it's $99/mo. Free for your first 10 people. Spam doesn't count. No card, no time limit. Past 10, your plan price is locked for life.
What happens after 10 people write in?
You get 7 days to add a card. After that, outbound replies pause until you pay. Inbound mail keeps flowing. Nothing is lost. It's $29/mo, or $49/mo for Teams during the beta, and your price locks in for life.
Does connecting Stripe or Polar count against my free 10?
No. Importing customers is free. The count is people who've actually written in, so you only start paying once your 11th person starts a conversation. Connect an account with thousands of customers and you're still on the free tier until they reach out.
Can I export my data?
Yes, anytime. Request an export from Settings and I email you a zip with every conversation, customer record, and attachment. No tier requirements. It's your data.
What if I delete my account?
Delete from settings. Your conversations, customer data, payment history, and files are wiped within 15 days. Your SuppyHQ address is retired forever. No one can take it or impersonate you.
All of it. From $29 a month.
Free for your first 10 people. Solo $29, and Teams $49 during the beta. No card to start.
Why it works this way: Why I built it · Chat is a trap · Stay in the conversation · AI agents