Support that doesn't run your life.
An email inbox for founders who do their own support.
Every email and every payment in one inbox. Who they are and what they bought, before you type a word.
Six things.
widget
Your customer writes on your site. You get an email.
One line of HTML drops a form on your site — not a chat, not a mail client. They type, you get an email, and the thread continues there.
payments
Every purchase, every subscription. Above their email.
Sarah bought Fusionaly in January. She's spent $174. Her subscription is active. You see all of that above her first line.
conversations
A customer replies to a thread from three months ago.
You see the whole history. You don't ask them to repeat themselves.
context
Open the email. A paragraph on who's writing.
Every past conversation and every purchase, summarized before you read their message. You reply knowing the person.
templates
The same refund question. For the fourth time this month.
Save the paragraph you keep retyping. Paste it. Edit for their situation. Send. Still your words.
snooze
You read the email. It's for tomorrow-you.
Snooze it. Close it when it's done. Your inbox isn't a to-do list that reopens itself.
Polar and Stripe. Plug in once. Stay out of your dashboard.
Read-only API keys
We can't charge, refund, or create subscriptions. SuppyHQ only reads what's already there.
Realtime webhooks
The moment Polar or Stripe fires an event, it lands in your inbox. No polling, no lag.
Pull your customers, or start fresh.
Day one: import every existing customer. Or skip it and only see new activity.
You built it. You answer for it.
Bots don't know your product. They guess, and customers can tell. SuppyHQ does the reading — every past conversation, every purchase. You do the writing. You write to your customers, not at them. That's the whole thing.
Pricing
The facts.
Everything included. No tiers. Free during beta.
- Your own you@suppyhq.com address
- All features. No tiers, no upsells.
- Auto-reply, follow-ups, and broadcast letters
- 5,000 emails a month — more if you ask
Price locked forever. Address locked forever.
Get started freeNo credit card. Cancel anytime.
I've shipped Fusionaly, LogNorth, and Pomotto. I handled my own support from Gmail, cross-referencing my dashboard to figure out who was writing me. I built SuppyHQ so I could see the customer and reply in one place.
I'm the only person with access to your data. I read every support email, including yours.
Questions? karloscodes@suppyhq.com.
FAQ
Questions.
Who is this for?
You sell software, courses, or digital products. You have 1 to 5,000 customers. You handle support yourself. You're tired of checking your inbox and cross-referencing your payment dashboard.
How do customers contact me?
Two ways. You get a unique address (you@suppyhq.com) — put it on your site and customers email it directly. Or use the widget — one line of HTML that drops a button on your site; when a customer clicks, they type a message and the thread continues over email. Either way, every conversation lands in your SuppyHQ inbox with the customer's full history next to it.
Can I use my existing email?
Yes. Forward your support@ address to your SuppyHQ address and every incoming message shows up in SuppyHQ with full customer context. You can keep replying from your old inbox if you want — BCC your SuppyHQ address on the reply and it files the outgoing message in the thread too.
I sell multiple products. Does SuppyHQ handle that?
Yes. Connect your one Stripe or Polar account and SuppyHQ picks up every product, every customer, every purchase. A customer who buys two of your products shows up as one person with two purchases.
Why no chat?
Chat creates pressure. A green dot says "I'm here," and then you feel like you have to be. Email lets you batch, prioritize, and answer when you're at your best, not when you're at the dinner table. Your customers still get good support. You still get a life.
The long version: Chat hellDo you offer 24/7 support?
No. I work weekdays and check email in batches, twice a day. Most replies go out the same day; the latest is the next morning. Predictable beats pretend availability.
The long version: Office hours, not 24/7Does SuppyHQ send marketing emails?
No cold email. No lead lists. No strangers. Every message — including follow-ups and letters — goes to someone who already bought from you.
Is there an email limit?
5,000 outbound emails a month. That's plenty for a real business talking to real customers. If you're close to the cap for legitimate reasons, email me and I'll bump it. If you want to blast cold lists, we're not the tool.
What happens when beta ends?
We'll charge $19/mo. That's your price, locked for life — even when it goes up for new customers.
Where is my data stored?
On a Hetzner server in Germany. Conversations, customer data, and file attachments — all in one place, on one server I own. TLS in transit. One person has access — me. We don't sell your data.
Can I export my data?
Yes, anytime. Request an export from settings and you get a zip with everything — every conversation, every customer record, every attachment. No waiting, no tier requirements. It's your data.
What if I delete my account?
Delete from settings. Your conversations, customer data, payment history, and files are wiped within 15 days. Your SuppyHQ address is retired forever — no one can take it or impersonate you. Mail sent to it bounces.
What are letters and follow-ups?
Letters are broadcasts to existing customers — "I shipped a new feature," "prices are changing." They go to people who bought Product X, not a cold list. Follow-ups are short notes that send themselves after a purchase — "Hey, how's it going so far?" You write it once. It still sounds like you, because it is you.