An email inbox for founders and small teams. Stop typing the same answers. You stay for the hard ones.
That's backwards. The refund, the apology, the exception: that's the relationship. You should be there.
The same "how do I export?" for the fortieth time is just typing. You shouldn't. When you've already answered it, Suggested replies puts that answer in the composer. You hit send.
No bot on "how do I export." If you've answered it here before, that reply is ready. Send or skip.
Suggested replies
Questions you've answered before
Jordan Lee
jordan@acme.com
They asked
How do I export my data?
Suggested reply
Edit in thread →Settings → Export. It builds a zip and emails you the download link, usually within a minute.
You still answer. You don't reread forty messages first. The summary sits above the composer.
Other conversations with this person are one click. The thread is still there if you need it.
Sarah Chen
sarah@acme.com
Can I switch to annual now?
Does Fusionaly have an annual plan?
Yes, $190 for the year. Two months free.
12 earlier messages
Guides in a widget on your site. Customers find the answer themselves. What's left lands in your inbox. You reply as a person.
I read every email myself. Usually reply within a day.
sarah@acme.com
Founder voice. First-person greeting. Contact-first because the relationship is the offer.
How can we help?
Brand voice. A label, not a name. Guides up front because the company is the offer.
Paste once on your authenticated app pages. Required: tenant, user-email, user-name. The rest are optional. Sensible defaults apply if you omit them.
<script src="https://app.suppyhq.com/w.js"
data-suppyhq-tenant="acme"
data-suppyhq-user-email="{{ current_user.email }}"
data-suppyhq-user-name="{{ current_user.name }}"
data-suppyhq-position="right"
data-suppyhq-avatar-mode="face"
data-suppyhq-label="How can I help"
data-suppyhq-headline="I read every email myself. Usually reply within a day."
data-suppyhq-success-title="Got it."
data-suppyhq-success-message="I'll reply by email as soon as I can."
defer></script>Polar · Stripe
Subscribed, upgraded, refunded, sitting next to the email. Not in another tab.
Sarah Chen
Active subscribersarah@acme.com
3 past conversations
In the thread
Read-only keys. We can't charge or refund. · Need a different provider? Write me → · The stack →
Support today
You type the same answer over and over.
With SuppyHQ
Suggested replies. Your old answer, ready in the composer. You still hit send.
Support today
A 40-message thread. You start from the top every time.
With SuppyHQ
AI summary above the composer. Skim, then reply.
Support today
No idea who they are, what they paid, or what they bought.
With SuppyHQ
Lifetime value, plan, and products above the thread. You stay present.
Carlos Castellanos @karloscodes
I run support for four products, including Fusionaly, LogNorth, and Pomotto. After answering the same questions hundreds of times from Gmail, I built SuppyHQ so I could stay in the hard conversations and stop typing the easy ones. Same question again? Suggested replies puts my old answer in the composer. I click, edit if needed, send. I use it every day. Why I built this →
One person runs this. Built for founders and small teams who still answer customers themselves. I have technical access to your data. I don't read it unless you email me for help.
Questions? karloscodes@suppyhq.com
Free until you've talked to more than 10 people. $29/month after.
Your price is locked the day you sign up. It never goes up on you.
Every feature, built in
No add-ons, no upgrade tier. The whole product, one price.
5,000 emails a month
More if you ask.
Cancel anytime
No questions, no retention pitch. Export everything and take it with you.
No card to start.
FAQ
Founders and small teams who sell software, courses, or digital products and still answer customers themselves. You're tired of typing the same answer by hand.
The built-in Suggested replies don't send. If you've already answered the question, that reply is ready in the composer. You hit send. Connect Claude, Codex, or Cursor if you want an agent to draft or send. That's optional.
Email: you@suppyhq.com on your site. Or a widget, one line of HTML. Both land in your inbox.
Yes. Forward your support@ address to your SuppyHQ address and every incoming message shows up in SuppyHQ with full customer context. You can keep replying from your old inbox if you want. BCC your SuppyHQ address on the reply and it files the outgoing message in the thread too.
Not today. Customers email yourname@suppyhq.com and replies go from there. If you'd use it, tell me. That's how features get built.
Yes. Connect your one Stripe or Polar account and SuppyHQ picks up every product, every customer, every purchase. A customer who buys two of your products shows up as one person with two purchases.
No cold email, no lead lists. Every message, including follow-ups and letters, goes to someone who already bought from you.
5,000 outbound emails a month. If you're close, email me and I'll bump it. Cold lists: we're not the tool.
$29/mo flat. Free until you've talked to more than 10 people. No card, no time limit. Past 10, you move to $29/mo, locked at your signup price for life.
You get 7 days to add a card. After that, outbound replies pause until you pay. Inbound mail keeps flowing. Nothing is lost. $29/mo, locked at your signup price.
No. Importing customers is free. The count is people who've actually written in, so you only start paying once your 11th person starts a conversation. Connect an account with thousands of customers and you're still on the free tier until they reach out.
On a Hetzner server in Germany. Conversations, customer data, and file attachments, all in one place, on one server I own. TLS in transit. One person has access: me. We don't sell your data.
Yes, anytime. Request an export from settings and you get a zip with every conversation, every customer record, every attachment. No waiting, no tier requirements. It's your data.
Solo dev, single VPS, daily encrypted backups. Every conversation, customer, and message exports as a ZIP from settings. Your data doesn't depend on me staying online.
Delete from settings. Your conversations, customer data, payment history, and files are wiped within 15 days. Your SuppyHQ address is retired forever. No one can take it or impersonate you.
Typing the same answer isn't.
Built by one founder. I use it on my own support.