Customer support that doesn't run your life.
An email inbox you can run yourself, or drive from your AI. See who's writing and what they paid before anyone replies.
Four things.
Your inbox sorts itself. VIPs first, then longest wait.
Default order is longest-waiting first. Mark someone VIP, they jump to the top. Nobody gets buried by a newer email.
It's email. Not chat.
Chat trains your customer to wait. Green bubble, typing indicator, every signal promises a reply any second. Email doesn't make that promise. They write a sentence, hit send, get on with their day.
Drive it from your AI.
Plug your AI into the inbox. It sends on its own, drafts for your approval, or just looks things up. You own every reply.
Every purchase, every charge. Before you read a word.
Sarah bought Fusionaly in January. She's spent $174. Subscription active. You see all of that before you reply.
Read your guides. Or write you.
Two affordances, one widget. Whatever the visitor sends lands in your inbox as email; the conversation continues from there. Nobody waits for a green dot.
I read every email myself. Usually reply within a day.
sarah@acme.com
Founder voice. First-person greeting. Contact-first because the relationship is the offer.
How can we help?
Brand voice. A label, not a name. Guides up front because the company is the offer.
One script tag.
Paste once on your authenticated app pages. Required: tenant, user-email, user-name. The rest are optional — sensible defaults applied if you omit them.
<script src="https://app.suppyhq.com/w.js"
data-suppyhq-tenant="acme"
data-suppyhq-user-email="{{ current_user.email }}"
data-suppyhq-user-name="{{ current_user.name }}"
data-suppyhq-position="right"
data-suppyhq-avatar-mode="face"
data-suppyhq-label="How can I help"
data-suppyhq-headline="I read every email myself. Usually reply within a day."
data-suppyhq-success-title="Got it."
data-suppyhq-success-message="I'll reply by email as soon as I can."
defer></script>Stop answering the same question twice.
When a new email looks like one you've handled before, SuppyHQ surfaces your past replies. Click one to drop it in, edit if you want, send. It matches on meaning, not keywords, and only ever pulls answers you wrote yourself.
Jordan Lee
New email · 2 minutes ago
How do I export my data?
Reusing your reply from Exporting your data
Settings → Export. It builds a zip and emails you the download link, usually within a minute.
Polar and Stripe. Plug in once. Stay out of your dashboard.
Read-only Polar and Stripe keys, encrypted
Your API key is read-only. We can't charge, refund, or create subscriptions. Stored encrypted, sent over TLS.
Charges and refunds, instantly
When Polar or Stripe processes a payment, it's in your inbox in under a second. No polling, no manual refresh.
Pull your customers, or start fresh.
Day one: import every existing customer. Or skip it and only see new activity.
Where it lives, who can touch it: the stack →
I've shipped Fusionaly, LogNorth, and Pomotto. I handled my own support from Gmail, cross-referencing my dashboard to figure out who was writing me. I built SuppyHQ so I could see the customer and reply in one place.
I use SuppyHQ for my own support across Fusionaly, LogNorth, and Pomotto. You'd be among the first founders outside of me.
One person runs this. I have technical access to your data. I don't read it unless you email me for help.
Questions? karloscodes@suppyhq.com.
The facts.
Free until you've talked to more than 10 people. $19/month after.
Your price is locked the day you sign up. It never goes up on you.
-
Your own you@suppyhq.com address
Yours forever. No one else can take it.
-
Customer context next to every email
Stripe and Polar purchases, subscriptions, refunds.
-
Past replies on similar emails
Reuse what you already wrote. Stop answering the same question twice.
-
Auto-reply, follow-ups, broadcast letters
All built in. No add-ons, no upgrade tier.
-
Agents API and CLI
Read threads, post drafts, work the inbox from your AI tools.
-
5,000 emails a month
More if you ask.
-
Export your data anytime
Full archive in a ZIP. Conversations, customers, attachments.
-
Cancel anytime
No questions. No retention pitch.
No card to start. Pay only once you've talked to more than 10 people.
FAQ
Questions.
Who is this for?
You sell software, courses, or digital products. You have 1 to 5,000 customers. You handle support yourself. You're tired of checking your inbox and cross-referencing your payment dashboard.
How do customers contact me?
Two ways. You get a unique address (you@suppyhq.com); put it on your site and customers email it directly. Or use the widget: one line of HTML that drops a button on your site. When a customer clicks, they type a message and the thread continues over email. Either way, every conversation lands in your SuppyHQ inbox with the customer's full history next to it.
Can I use my existing email?
Yes. Forward your support@ address to your SuppyHQ address and every incoming message shows up in SuppyHQ with full customer context. You can keep replying from your old inbox if you want. BCC your SuppyHQ address on the reply and it files the outgoing message in the thread too.
Can I send from support@mycompany.com?
Not today. Customers email yourname@suppyhq.com and replies go from there. If you'd use it, tell me. That's how features get built.
I sell multiple products. Does SuppyHQ handle that?
Yes. Connect your one Stripe or Polar account and SuppyHQ picks up every product, every customer, every purchase. A customer who buys two of your products shows up as one person with two purchases.
Does SuppyHQ send marketing emails?
No cold email. No lead lists. No strangers. Every message, including follow-ups and letters, goes to someone who already bought from you.
Is there an email limit?
5,000 outbound emails a month. That's plenty for a real business talking to real customers. If you're close to the cap for legitimate reasons, email me and I'll bump it. If you want to blast cold lists, we're not the tool.
How much does it cost?
$19/mo flat. Free until you've talked to more than 10 people. No card, no time limit. Past 10, you move to $19/mo, locked at your signup price for life.
What happens when I've talked to more than 10 people?
You get 7 days to add a card. After that, outbound replies pause until you pay. Inbound mail keeps flowing. Nothing is lost. $19/mo, locked at your signup price.
Does connecting Stripe or Polar count against my free 10?
No. Importing customers is free. The count is people who've actually written in, so you only start paying once your 11th person starts a conversation. Connect an account with thousands of customers and you're still on the free tier until they reach out.
Where is my data stored?
On a Hetzner server in Germany. Conversations, customer data, and file attachments, all in one place, on one server I own. TLS in transit. One person has access: me. We don't sell your data.
Can I export my data?
Yes, anytime. Request an export from settings and you get a zip with every conversation, every customer record, every attachment. No waiting, no tier requirements. It's your data.
What if you disappear?
Solo dev, single VPS, daily encrypted backups. Every conversation, customer, and message exports as a ZIP from settings. Your data doesn't depend on me staying online.
What if I delete my account?
Delete from settings. Your conversations, customer data, payment history, and files are wiped within 15 days. Your SuppyHQ address is retired forever. No one can take it or impersonate you.